If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

To begin a warranty claim, visit otterbox.com/en-us/warranty or call 1-855-688-7269. The website will take you through a five-step process to determine where you purchased the product, what the product is, and a description of issues.

Only if you paid for an "Accidental Damage" Geek Squad plan for your phone. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. Sorry, there was a problem.