If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

Through extensive testing by our engineers and consumer feedback, we were able to determine that the brilliant displays on newer devices actually function better without a built-in screen protector, so we've opted to remove that piece to provide a better experience.

Only if you paid for an "Accidental Damage" Geek Squad plan for your phone. Otherwise Best Buy, nor Otter Box will cover a damaged phone, even if it broke inside the case. It's a preventative measure, but it's not 100% guaranteed to protect your phone from everything. Sorry, there was a problem.