No. We start building your controller soon after you submit your order. Because it's created per your specifications, no design changes are allowed once your order is submitted. However, if you receive a duplicate order for your custom designed controller, please reach out to support for assistance.

We aim to have the controller in your hands within 3 to 4 weeks of placing your order. If you don't see an email confirmation with your order, check your spam or junk folders.

You can sometimes fix stick drift by cleaning your controller with isopropyl alcohol, but replacing the joystick modules inside the controller is often required for a permanent solution. You can also try to work around the problem by calibrating or adjusting the deadzones where possible.

When you open the Xbox Accessories app, scroll over to your controller and select Configure to get started. Choose New profile, and then make your changes. When you're done, press the B button  for your changes to take effect. If you're changing an existing profile, choose it from the list, and then select Edit.